Privacy Policy

Mile High Junk Removal ("Mile High Junk Removal," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit milehighjunkremoval.net, request a quote, book a service, submit a lead form, or otherwise communicate with us.

Information We Collect

Information you provide

We may collect information you choose to provide, including:

• Your name, phone number, and email address
• Your service address, city, and ZIP code
• Details about the items or materials you want removed
• Photos you upload or send for an estimate
• Your preferred service date or scheduling information
• Messages, form responses, and other communications with us
• Payment and transaction information associated with completed services

Please do not submit sensitive personal information through our quote forms or photo uploads.

Information collected automatically

When you use our website, we and our service providers may automatically collect limited technical and usage information, such as:

• Internet Protocol (IP) address
• Browser, device, and operating-system information
• Pages visited, referring pages, and approximate location
• Dates, times, and general interaction information
• Cookie and similar technology identifiers

We use Google Analytics to help us understand website traffic and improve the site. Google Analytics may use cookies and collect information such as session statistics, approximate location, and browser or device information.

Information from other platforms

We may receive information when you contact us or submit a form through another platform, including Meta/Facebook or Instagram lead forms, Google Business Profile, Housecall Pro, or other services you choose to use. The information we receive depends on what you submit and the settings of that platform.

How We Use Information

We may use information to:

• Respond to quote requests and questions
• Provide estimates and schedule junk-removal services
• Call, text, or email you about your request, appointment, or service
• Process transactions and maintain business records
• Provide client support and follow up after a service
• Operate, secure, troubleshoot, and improve our website and services
• Measure advertising and website performance
• Prevent fraud, misuse, or security incidents
• Comply with legal obligations and enforce our agreements

Calls, Text Messages, and Email

When you provide contact information in connection with a quote or booking request, we may use it to respond and communicate about that request or related service. Message and data rates may apply. Submitting a quote form does not enroll you in recurring promotional text messages. You may ask us to stop nonessential texts or emails at any time.

How We Share Information

We may share information only as reasonably necessary with:

• Vendors that help us operate our website, forms, email, scheduling, customer records, analytics, advertising, and payment or business systems
• Disposal, recycling, donation, or service partners when needed to complete a requested job
• Government authorities, courts, insurers, attorneys, or other parties when required by law or reasonably necessary to protect rights, safety, and property
• A successor or buyer in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business

Our service providers may include Vercel, Supabase, Resend, Google Analytics, Housecall Pro, and Meta. These companies process information under their own terms and privacy practices.

We do not sell your personal information for money. We also do not share personal information with unrelated third parties for their own direct marketing.

Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember settings, understand traffic, and measure marketing performance. You can adjust cookie controls through your browser. Blocking cookies may affect certain website features.

Google provides information about its privacy practices at policies.google.com/privacy. Meta provides information about its privacy practices at facebook.com/privacy/policy.

Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

Your Choices and Privacy Requests

You may ask us to access, correct, or delete personal information we maintain about you. Depending on where you live and whether applicable law covers our processing, you may have additional privacy rights.

To make a privacy request, email contact@milehighjunkremoval.net or call or text 303-990-1812. We may need to verify your identity before completing a request. You may also opt out of nonessential marketing communications by following the instructions in the communication or contacting us directly.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us with personal information, please contact us so we can review and delete it where appropriate.

Third-Party Links and Services

Our website may link to third-party websites, booking tools, social networks, maps, review platforms, or payment services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. We will post the updated version on this page and revise the effective date at the top.

Contact Us

Mile High Junk Removal
Denver, Colorado
Email: contact@milehighjunkremoval.net
Call or text: 303-990-1812
Website: https://www.milehighjunkremoval.net/